OUR PRIVACY PROMISE TO OUR CUSTOMERS
At LOST & FOUND MALTA LIMITED we promise to be clear and transparent when it comes to your data. We’ll let you know how we use your data and ensure that we collect and store it securely. Lost & Found Malta Limited is the business who represent AMP Lost & Found Festival.
Safety and transparency are our priorities
We have to collect and store some data about our customers and subscribers, like your name and email address. We also have to share your data with our trusted partners like Facebook and Mailchimp (Our email provider) to ensure that we’re able to contact you with festival news and updates.
We promise to collect, process, store and share your data safely and securely. We’ll also make sure that the other businesses we work with are just as careful with your data.
We use data to keep you in the loop!
If you choose to receive further marketing from AMP Lost & Found Festival (The festival ran by Lost and Found Malta Limited) we will let you know when tickets are on sale, or send you the latest festival news or line-up information, via email, Facebook, Twitter or other digital marketing platforms. Remember, that you can always opt-out of this at any time by emailing us at [email protected] with the header ‘unsubscribe’
We use website cookies to track your web visit. This enables us to customise content and advertising and analyse website traffic. We share information about your use of our site with our trusted social media, advertising and analytics partners. You can find more information about the benefits of cookies in section 10.
We are committed to ensuring the safeguarding of your data and will adhere to our policies outlined below.
1.1 This policy applies where we are acting as a data controller with respect to
the personal data of our website visitors, in other words, where we determine the purposes and means of the processing of that personal data.
1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access your data at any time by emailing [email protected]
1.4 In this policy, “we,” “us” and “our” refer to AMP Lost and Found Festival. For more
information about us, see Section 12.
To communicate with you
From time to time we will send festival news and updates to our customers via email or SMS. Please be aware that that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.
To personalise your customer experience
We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience. For example, if you have previously bought a VIP ticket, then we may email you about a VIP package which we think may be of interest to you.
To keep you informed
Occasionally we will keep you informed about relevant festival news and updates via email, SMS, Social media or other digital marketing platforms. To do this, we will share your data with our trusted partners: Mustard Media (Digital agency) Facebook, Instagram, Twitter, Mailchimp (Email provider), and Text Global (SMS provider) We will never share your data with another third party without your consent. Remember that you can choose to opt out of our updates by emailing [email protected] with the header ‘Unsubscribe’
Newsletters • If you register for one of our newsletters or request any advance information about our Events or services (such as access to pre-registration or early bird tickets), we will collect your name and contact details.
If you make a purchase with us (whether for an Event ticket, Event package or any other goods and/or services) we’ll collect any information necessary to provide you with your purchase. For example:
we’ll typically ask for your name, age, email address, account password, date of birth, and payment details so we can process your Event ticket purchase, deliver your ticket and/or your cashless payment wristband to you. We may also request other emergency contact information;
we’ll collect information about any particular requirements you may have in order to gain access to an Event: this may mean providing us with information about your physical health or similarly sensitive information;
if there are circumstances where we need to verify your age for entry to an Event or for fraud prevention and detection, we will ask for proof of identity and age (such as a driver’s licence or passport) We will not store these details.
Competitions and Surveys
Health and welfare
IP address and device information
Cashless payment wristbands at AMP Lost & Found Festival
Email Response Information
Social Media and Information you post online and reviews
Ticket agents and service providers
so we can provide you with access to the Events you bought tickets for, or other ancillary services. We might also use third-party companies to manage our payment systems or Platform, they may collect information directly from you on our behalf.
We may also use the data provided from our ticket partners to provide you with relevant festival updates via email, SMS, Facebook, Twitter or other digital marketing platforms. We will only use this data provided that you have consented to further marketing. You can opt out at any time by emailing [email protected]com or clicking the opt-out link on the e-mail.
|Ticket Arena Limited||https://www.ticketarena.co.uk/help/privacy-policy|
|Dice FM Limited||https://dice.fm/privacy_policy.html|
|Streetteam Software Limited TA/ Verve||https://verve.co/privacy-policy/|
|Choice Holidays Limited||https://www.choiceholidays.eu/info/privacy.aspx|
We may use your information for the following purposes:
Service and Operational Purposes
We will only contact you for marketing purposes if you have opted-in to receive further marketing from us. By opt-in, this means that you have passed on your email to us and have confirmed that you are happy for us to contact you with festival updates and news via Email and our third-party partners: Facebook, Twitter, Text Global, Google and any further digital marketing partners that we work with.
If you have given us your email address but chosen to opt-out of further marketing, then we will only contact you via email and will never contact you via our third-party partners: Facebook, Twitter, Text Global, Google, and any further digital marketing partners that we work with.
If you have opted-in to receiving further festival updates from us, then we will use the following partners below to communicate with you.
We no longer store Facebook custom audiences, Twitter lists or pixel data from previous years festivals within our third party platforms, as we can’t be certain that all of these customers are happy for us to contact them via our third parties. Therefore, if you have attended one of our events in the past and wish to continue to receive further marketing from us then you will need to accept our email invitation to indicate that we are able to contact you via these platforms.
WE MAY SHARE YOUR DATA WITH OUR TRUSTED THIRD PARTIES
Facebook Custom audiences
We may share your email address with Facebook in order to add you to our AMP Lost & Found ‘Custom Audience’ list in Facebook. This means that we are able to send you relevant content ensuring that you will be the first to know about any announcements, news or competitions. Facebook process this data and hold it for a maximum of 48 hours before it is deleted.
We will never share the AMP Lost & Found Custom Audience with any of our partners, other festivals or businesses.
We add Facebook tracking pixels to the AMP Lost & Found website. This enables Facebook to understand when you have visited the site as well as your behaviour. Facebook is then able to serve you with relevant AMP Lost & Found content based on this information. For Example, if you have visited our site and registered for 2019 AMP Festival updates, Facebook will then be able to send you these relevant updates.
You can choose to opt out of Facebook cookies at any time. When you visit our website, we give you the option to agree/disagree with cookies. In addition, we have provided information on how to disable cookies on your browser below.
Facebook chat bot
You are able to sign-up to our Facebook chat bot on our AMP Lost & Found Festival Facebook page. You are able to unsubscribe from this service at any time, by simply typing ‘unsubscribe’ at any time into the chat bot.
We will not send any promotional material to people who have opted-in to our chat bots without them first accepting the conversation flow.
We may send plain-text messages at our discretion via our chat bot to those who have opted in to the chat-bot.
We may share your email address with Twitter in order to add you to our AMP Lost & Found ‘Audience list’. This means that we are able to send you relevant content ensuring that you will be the first to know about any announcements, news or competitions.
We will never share the AMP Lost & Found Audience List with any of our partners, other festivals or businesses.
We also use interest based targeting in order to send festival news to those who we believe may be interested. For example, if you are a Female, AGED 18-30, whose ‘likes’ and ‘interests’ include ‘Annie Mac’ ‘Clubbing’ ‘festivals’ and ‘Malta.’ then you’re probably going to receive Twitter content from us! If you see an advert from us and would like to stop us from sending these to you, you can amend your privacy settings to do so. You can find the Twitter GDPR policy here > https://gdpr.twitter.com/en.html
GOOGLE AND YOUTUBE
We use Google Tag Manager to enable us to use Google tracking pixels on the AMP Lost & Found Website. This allows us to send you relevant marketing via Google channels, such as display banners and Youtube, based on your behaviour on the website. For example, if you have registered for AMP 2019 updates, then we will serve you with 2019 updates via banner marketing. You can find the Google GDPR policy here > https://privacy.google.com/businesses/compliance/#?modal_active=none
We might share your personal information with:
8.1 We may update this policy from time to time by publishing a new version on our website
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email .
9.1 You may instruct us to provide you with any personal information we hold about you;
(a) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes. You can do this by emailing us at [email protected] with the header ‘Unsubscribe’
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10.COOKIES USED BY OUR SERVICE PROVIDERS AND THEIR BENEFITS
The following types of cookies may be in use on our the AMP Lost & Found Festival website:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3: Functionality Cookies
These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Category 4: Targeting or Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
11.1 When visiting our website we will give you the option to accept cookies. If you choose not to accept cookies, then we will not track your visit or behaviour on our site.
You can manage cookies in your browser setting and control whether your browser will accept cookies, reject cookies or notify you each time a cookie is sent.
You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.1 This website is owned and operated by LOST & FOUND MALTA LIMITED
12.2 We are registered in Office 9 & 10, The Peak Business Centre, Triq il-Kappella tal-Mirakli, Attard, ATD 2691, Malta.
12.3 Our principal place of business is at Office 9 & 10, The Peak Business Centre, Triq il-Kappella tal-Mirakli, Attard, ATD 2691, Malta.
Company No: C69127
12.4 You can contact us:
13.1 Our data protection officer’s contact details are: [email protected] / 01614020224
LAST MODIFIED: May 2018