Close Menu TICKETS

FESTIVAL TERMS AND CONDITIONS

THE POSSESSION OF A TICKET OR WRISTBAND CONSTITUTES AN ACCEPTANCE BY THE HOLDER OF THE TERMS AND CONDITIONS BELOW

1.              Definitions

In these Terms & Conditions all references to:

“Boat” – any boat used for the purposes of a boat party and “boats” shall be construed accordingly;

“Boat Party” – a boat party operated by Captain Morgan Cruises Limited of Dolphin Court, Tigne Sea Front, Sliema, SLM 3012 (registered number C4151) for the purposes of the Festival and “Boat Parties” shall be construed accordingly;

“Castle Rave” – a castle rave held for the purposes of the Festival and “Castle Raves” shall be construed accordingly

“Festival” – Lost & Found, Malta;

“Festival Venue” – any venue at which an event takes place for the purposes of the Festival, excluding any Boat;

“Force Majeure” – shall have the meaning given to it in clause 6.3;

“Prohibited Items” – shall have the meaning given to it in clause 5.3;

“Promoter”, “Us” or “We” – Lost & Found Malta Limited, registered in Malta with company number C69127 whose registered office address is 44 Fresh Court, Triq Il-Lampara, Bahar Ic-Caghaq, Naxxar, Malta;

“Terms and Conditions” – these terms and conditions;

“Ticket” – a valid ticket for the Festival purchased from an authorised ticket agent;

“Website” – www.lostandfoundfestival.com;

“Wristband” – a valid wristband for which You have exchanged for a Ticket and which permits you admission to the Festival;

“You” – the holder of the Ticket and “Your” and “Yourself shall be read accordingly;

2.              Incorporation of Terms and Conditions

2.1            These Terms and Conditions incorporate, and should be read in accordance with, the terms and conditions of the authorised ticket agent from which You purchased Your Ticket, copies of which are available upon request from the relevant authorised ticket agent. In the event of any inconsistency between these Terms and Conditions and the terms and conditions of the relevant authorised ticket agent, these Terms and Conditions shall prevail.

2.2            All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Promoter prior to purchase.

2.3            These Terms and Conditions are subject to change from time to time without notice and in our sole discretion. We will notify You of amendments to these terms and conditions by posting them to our Website or to the website of our authorised ticket agents.

2.4            By purchasing and/or using a Ticket You confirm:

(a)             that You, and each person you are purchasing a Ticket for or on behalf of, have read these Terms and Conditions and agree and accept to be bound by them;

(b)             You, and each person you are purchasing a Ticket for or on behalf of, are 18 years of age or older.

3.              Tickets and Wristbands

3.1            Tickets for the Festival are non-transferable.  Each Ticket details the name of the registered Ticket holder or, if You have purchased multiple Tickets, the name of the person who purchased the Ticket(s).

3.2            Upon arrival at the Wristband exchange, You must present a Ticket and photographic proof of identity and age (a valid passport or drivers license) in order to be issued with a Wristband for entry to the Festival.  If someone purchased a Ticket on Your behalf, You must present a photocopy of the purchaser’s identity (a valid passport or drivers license), the card the Tickets were purchased on and a letter of authority from the purchaser confirming they purchased the Ticket on your behalf.  You must retain the Wristband on Your person at all times during the Festival. Your Ticket and/or Wristband may be invalidated if any part of it is removed, altered or defaced.

3.3            The Festival is strictly for persons aged 18 or over and all Ticket holders must be 18 years of age or over at the time of purchase of the Ticket. Admission to the Festival shall be refused to any Ticket or Wristband holder where the Promoter or its representatives or agents have any doubt whatsoever as to the age or identity of the Ticket or Wristband holder.

3.4            Only Tickets purchased from the Promoter’s authorised agents shall be considered valid. Tickets bought from other sources will be refused admission without refund.

3.5            It is Your responsibility to ensure that all information You provide is accurate. You must check Your Ticket immediately upon receipt to ensure all names and other information are correct as mistakes cannot always be rectified after purchase.

3.6            The Ticket is personal to the named Ticket holder but does not give You any proprietary rights and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. The Promoter reserves the right to refuse Your purchase and/or revoke Your Ticket and/or Wristband at any time and for any reason whatsoever.

3.7            Price and availability information is subject to change without notice. You will be advised of the price and availability of Tickets at the time of purchase.   A Ticket does not include entry to the Boat Parties or the Castle Raves.  Tickets for the Boat Parties and Castle Raves are sold separately and must be purchased in addition to a Ticket.

3.8            Tickets and/or Wristbands are non-returnable and refunds will not be made on returned Tickets and/or Wristbands unless provided for under these Terms and Conditions.

3.9            You are solely responsible for the safe-keeping of Your Ticket and/or Wristband and the Promoter is not responsible for any Ticket or Wristband that is lost, stolen, damaged or destroyed.  In the event You require a duplicate Ticket, You must contact the authorised agent through which you purchased the Ticket and their terms and conditions shall apply. The Promoter is not responsible for issuing duplicate Tickets or duplicate Wristbands.

3.10         Tickets are barcoded and each barcode is unique and only allows one entry to the Festival.

3.11         Ownership or possession of a Ticket or Wristband does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket or Wristband.

3.12         Tickets and/or Wristbands may not be sold or transferred to another person; or used by any person for promotional purposes, including as a prize or other reward in a competition or lottery or as part of a hospitality package, except with the prior written permission of the Promoter.

3.13         Where a Ticket and/or Wristband has been obtained by a person in breach of clause 3.12, the Promoter’s obligations in relation to the Ticket and/or Wristband will immediately cease and the Ticket and/or Wristband shall be void. In particular, any person presenting the Ticket or Wristband may be refused entrance to, or removed without notice from the Festival; and the Ticket or Wristband may be confiscated and the Promoter shall have no obligation to refund any of the monies paid for the Ticket.

3.14         Access Requirements and Disabilities: If You have any medical problem or disability which may affect Your access to the Festival You must contact the authorised ticket agent from whom You are purchasing your Tickets with details prior to purchase. They can then liaise with Us and advise You as to the suitability of the Festival and Festival Venues taking into account Your special requirements.  They may require You to produce a doctor’s certificate certifying that You are fit to attend the Festival. Acting reasonably, if We are unable to properly accommodate the needs of the person(s) concerned, we will advise You accordingly (through the authorised ticket agent) and you will not be able to purchase a Ticket. If You did not give us full details at the time of purchase, we reserve the right to refuse you admission to the Festival with no right to refund.

4.              Amendments, Cancellations & Refunds

4.1            Please note that all Tickets are non-refundable and in the event you cannot or no longer wish to attend the Festival, or you wish to cancel your Ticket for any other reason, you shall not be entitled to a refund from Us.

4.2            Tickets are sold subject to the Promoter’s right to alter or vary the published Festival programme which may result in changes including but not limited to, the artist and performer line-up, playing times, Festival Venue or any other aspect of the Festival, and the Promoter reserves all rights in this regard. Any published start times of a performance at the Festival are estimates only and are subject to change without notice. The Promoter shall not be liable for any change of a published start time.

4.3            All advertised times are approximate and subject to change without notice. It is Your responsibility to make appropriate arrangements to ensure that You arrive at the relevant Festival Venue in sufficient time in case the event starts early and to ensure that You are able to stay until the close of the event should You wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an event not running to the precise advertised times.

4.4            In the event of a cancellation, postponement or Significant Change of the Festival (as defined in clause 4.5), You will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom You purchased the Ticket.

4.5            A “Significant Change” is a change which, in the Promoter’s reasonable opinion, makes the Festival materially different to the Festival which purchasers of the Ticket reasonably expected at the time of purchase. Changes to performance times, Festival Venues, performers and artists shall not be considered a Significant Change. A Significant Change is judged by reference overall theme of the Festival rather than the individual act(s) scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist or performer will not entitle You to a refund.

4.6            In no circumstances shall the Promoter have any liability (including without limitation, any liability to refund any monies paid for a Ticket) for any cancellation, postponement or alteration to the Festival or Festival Venue as a result of circumstances beyond the control of the Promoter or its suppliers (Force Majeure) – see clause 6 for further information.

4.7            Where the cancellation takes place part way through the Festival, You may only be entitled to a partial refund of the amount You paid for the Ticket (taking into account the part of the Festival from which you did benefit from).

4.8            The Promoter will not have any liability for refunds or compensation relating to any personal arrangements including travel, subsistence and accommodation in relation to the Festival which have been arranged by You and are made at Your own risk.

4.9            In order to claim Your refund please contact the authorised ticket agent from which You purchased Your Ticket in writing within 28 days of Your return and refer to their terms and conditions. You must follow all instructions within their terms and conditions, in particular those relating to timeframes, as failure to do so may affect your right to a refund.  Refunds will only be made to the person who purchased the Tickets.

4.10         It is Your responsibility to check that the Festival has not been cancelled, postponed or subject to a Significant Change. Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable via social media and/or on the Website and/or on the authorised ticket agent’s websites and/or at the relevant Festival Venue. Customers are advised that the Promoter may not always give notice of any cancellation, postponement or a Significant Change due to the circumstances involved and We cannot accept liability for this.

4.11         Tickets will not be refunded where they have been used to gain entry to the Festival (except in accordance with clause 4.7), and in no circumstances shall any refund be given where You are able to and choose to attend a postponed Festival.

5.              The Festival

5.1            The Promoter, its employees, representatives, agents, subcontractors, or any authorised person at the Festival (including but not limited to the Festival Venue’s security team and the licence holder of any Festival Venue) reserves the right to refuse You admission and/or eject You from the Festival Venue and/or the Festival without any liability for refunds or compensation, for any reason whatsoever, including but not limited to: health and safety, anti social behaviour or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Festival or at a Festival Venue; if You use threatening, abusive or insulting words or mannerisms; if You are found to be selling goods and/or trading at the Festival and/or in a Festival Venue without all necessary and valid permits and licences; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms and Conditions; if You are found to be carrying any Prohibited Item; if You refuse to comply with the Promoter’s or Festival Venue’s security searches.

5.2            The operators of the Festival Venues and the Promoter and each of their respective employees, agents and representatives have the right to conduct security searches from time to and refuse admission to You, or eject You, from the Festival and/or Festival Venue, without any liability for refunds or compensation, should You refuse to comply with such security searches.

5.3            The operators of the Festival Venues and the Promoter and each of their respective employees, agents and representatives have the right to confiscate any item, without liability, which in their reasonable opinion may cause danger or disruption to any other persons at the Festival and/or Festival Venue (including but not limited to) animals; laser pens; fireworks; firecrackers; Your own food and drink; bottles; cans; glass containers; items which may be regarded as weapons; illegal substances, legal highs or any other item which in the reasonable opinion of the Festival Venue or its agents may cause harm or disturbance to either You or the other guests (“Prohibited Items”). Anyone found in possession of illegal substances or contraband goods (including but not limited to any Prohibited Item) will be refused admission to or ejected from the Festival and may also be liable for prosecution. Any items found that may be used in an illegal or offensive manner will be confiscated, regardless of whether or not the item itself is illegal.

5.4            You must comply with any and all instructions given to You by Festival and Festival Venue staff.

5.5            You cannot bring any video or audio recording equipment or any camera which is over 35mm or with a detachable lens into the Festival Venues. You will not be allowed to enter a Festival Venue if You bring equipment that, at the discretion of our security/staff, infringes on these rules.

5.6            Strictly no trading or other commercial activity by any Ticket holder (including photography or filming for a commercial purpose) will be allowed at the Festival or in or outside the Festival Venues without the Promoter’s prior written consent.  If You are found to be selling any items (whether Prohibited Items or not) and/or trading in or outside a Festival Venue or at the Festival without all necessary licences and consents you will be ejected from the Festival and reported to the local police.  If You are ejected from the Festival in accordance with this clause, You shall not be entitled to a refund in any circumstances.

5.7            By purchasing a Ticket, You consent to being filmed, photographed and recorded for television, radio, webcast and other public broadcast in any medium and/or for any video or DVD as part of the audience and/or by onsite CCTV cameras and recordings for security purposes, the copyright to which shall be owned by the Promoter or its contractors without payment or compensation.

5.8            The Festival Venues have maximum capacity limits and Your entry to a Festival Venue is subject to each Festival Venue’s maximum capacity.  You are advised to arrive at the relevant Festival Venue in sufficient time should You want to watch a particular artist as Your admission to a Festival Venue is not guaranteed.

5.9            The operators of the Festival, the operators of the Festival Venues and/or the Promoter may prosecute You if You cause damage to any Festival Venue, the Festival and/or any infrastructure around a Festival Venue, or cause harm to any other person at the Festival.

5.10         If before or during the Festival You have a complaint in relation to any aspect of the Festival please contact Us or a member of staff at the Festival to enable Us to resolve Your complaint promptly since complaints are very difficult to deal with after the Festival. Failure to notify Us of a complaint at the time will affect our ability to investigate and resolve the complaint and any subsequent rights You might have under these Terms and Conditions (and those of the authorised agent through which you purchased Your Ticket). If Your complaint doesn’t get resolved to Your satisfaction at the Festival and You wish to pursue Your complaint, please contact the authorised ticket agent through which Your Ticket was purchased in writing and within 28 days of Your return and follow the complaints procedure outlined in their terms and conditions.

5.11         Licensed bars are operated at the Festival Venues and You need to be over the age of 18 to purchase alcohol at the Festival. Please be aware that if we think that You look 25 years or younger You may be asked to provide proof of identification and if You are unable to do so You will not be served alcohol.

5.12         WARNING: Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances.

5.13         There will be no admission to the Festival Venues before the designated opening times on any day of the Festival.

5.14         You must observe and comply with the safety advice, signage and any rules and regulations in force at the Festival Venues at all times. Local rules and regulations apply and should be observed at the Festival and failure to do so may result in ejection from the Festival.

5.15         You shall not bring into the Festival or display or distribute (whether for free or not) at the Festival any sponsorship, promotional or marketing materials.

5.16         Anti-social behaviour and illegal activities, including but not limited to the use, supply and/or possession of illegal substances and/or legal highs, are strictly prohibited at the Festival and You will be ejected from or refused entry to the Festival without refund and will be reported to the local police. In the event that You have been ejected from or refused entry to the Festival for any reason whatsoever our liability to You will cease and You will be required to leave the Festival immediately. We will have no further obligations to You. No refunds will be made and we will not pay any expenses or costs incurred as a result of ejection. You may also be required to pay for loss and/or damage caused by your actions. You agree to indemnify Us for any claims (including legal costs) subsequently made against Us as a result of your actions together with all costs We incur in pursuing any claim against You. We cannot be held responsible for the actions or behaviour of other guests or individuals at the Festival.

5.17         The Promoter reserves the right to implement any restrictions/conditions deemed necessary before and during the Festival to ensure the safe management of the Festival and any event at the Fetsival.

6.              Our Liability

6.1            Lost & Found Malta Limited acts only in its capacity as the promoter of the Festival. We are not responsible for or have any control over any of the Festival Venues making up the Festival. We shall not be liable for the acts or omissions of the operators of any of the Festival Venues; or for any personal injury suffered at the Festival or at a Festival Venue (unless due to the negligent act or omissions of the Promoter); or for any loss, theft or damage to Your property at the Festival or at a Festival Venue (unless due to the negligent act or omissions of the Promoter). The operators of the Festival Venues provide their services in accordance with their own terms and conditions.  Some of these terms and conditions may limit or exclude their liability to You.  If you have any complaints or claims as a result of any injury or for any loss, theft or damage to Your property at a Festival Venue, you must send these directly to the Festival Venue.

6.2            We, our servants, agents or representatives shall not in any circumstances be responsible or pay You any compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

(a)             the act(s) and/or omission(s) of the person(s) affected;

(b)             the act(s) and/or omission(s) of a third party unconnected with the provision of the Festival and which were unforeseeable or unavoidable; or

(c)             in any circumstances where there is no breach of a legal duty of care owed by Us or any of our servants, agents or representatives;

(d)             in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach;

(e)             to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions;

(f)              unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or

(g)             an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

6.3            We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. For the purposes of these Terms and Conditions, Force Majeure can include, but is not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, wind, rain, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

6.4            We shall not be liable to You for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Festival and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.

6.5            The Promoter will not have any liability to You whatsoever for loss or expenses incurred in connection with the Festival or any cancellation of the Festival, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Festival or the cancellation of the Festival.

6.6            You are expected to have appropriate insurance in place to cover any loss, damage or theft to Your personal possessions or property as well as travel insurance where You have purchased the Ticket with additional travel arrangements. You are advised to claim on this insurance policy in the event of any loss or damage and We will not accept any responsibility for anything which would otherwise be covered by such travel insurance.

6.7            Nothing in these Terms and Conditions shall exclude or purport to exclude liability for death or personal injury as a result of our negligence, or for fraud or fraudulent misrepresentation.

7.              Boat Parties and Castle Raves

7.1            The Boat Parties take place aboard the Boats. The Boats are operated solely by Captain Morgan Cruises Limited and the Promoter does not accept any liability in relation to the provision (or non-provision) of a Boat Party or any acts or omissions of the operator of the Boat. You accept that there is a heightened level of risk associated with boat parties and You accept personal responsibility for this.  You will also be subject to any terms and conditions of Captain Morgan Cruises Limited.

7.2            Tickets for the Boat Parties and Castle Raves are sold separately to and are not included in the price of a Ticket.  You must purchase separate tickets if you wish to attend a Boat Party and/or Castle Rave and you will be subject to the Boat Party and/or Castle Rave ticket terms and conditions (as applicable).

8.              Merchandise

Official merchandise is available to purchase inside the Festival Venues and their surrounding perimeters.  Do not purchaser good from unofficial vendors.

9.              Travel Arrangements

Travel arrangements such as accommodation, airport transfers and a shuttle bus service are available to be purchased for your stay in Malta. Please note that these travel arrangements are not provided by the Promoter and we have no liability to You for these services, including where these travel arrangements are affected by any cancellation, amendment or postponement to the Festival for any reason whatsoever. In these circumstances You should contact the company through which you booked your travel arrangements and their terms and conditions shall apply.

10.            Data Protection

10.1         To the extent permitted by law and with Your consent, personal information provided by You to the Promoter will be used for all purposes reasonably connected with the provision of the Festival (including any Boat Parties and Castle Parties) and the operations of the Promoter. The Promoter may also from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. The Promoter may also pass your details to other parties who offer goods or services which we feel may be of interest to you. If You have any queries about this, please write to Lost & Found Malta Limited at 1-5 Springfield Mount, Leeds, LS2 9NG. You will be given the opportunity to unsubscribe from such marketing communications when You place Your order and You can unsubscribe from any email communications You receive from the Promoter by following the unsubscribe link.

10.2         We have taken all reasonable steps to have appropriate security measures in place to protect your information. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.

10.3         You are generally entitled to ask Us (by letter or e-mail) what details of Yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request.

11.            Governing Law & Jurisdiction

These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

BOAT PARTY TERMS AND CONDITIONS

THE POSSESSION OF A TICKET CONSTITUTES AN ACCEPTANCE BY THE HOLDER OF THE TERMS AND CONDITIONS BELOW

1.              Definitions

In these Terms & Conditions all references to:

“Boat” – any boat used for the purposes of a boat party and “boats” shall be construed accordingly;

“Boat Party” – a boat party operated by Captain Morgan Cruises Limited of Dolphin Court, Tigne Sea Front, Sliema, SLM 3012 (registered number C4151) for the purposes of the Festival and “Boat Parties” shall be construed accordingly;

“Castle Rave” – a castle rave held for the purposes of the Festival and “Castle Raves” shall be construed accordingly

“Festival” – Lost & Found, Malta;

“Festival Venue” – any venue at which an event takes place for the purposes of the Festival, excluding any Boat;

“Force Majeure” – shall have the meaning given to it in clause 6.3;

“Prohibited Items” – shall have the meaning given to it in clause 5.3;

“Promoter”, “Us” or “We” – Lost & Found Malta Limited, registered in Malta with company number C69127 whose registered office address is 44 Fresh Court, Triq Il-Lampara, Bahar Ic-Caghaq, Naxxar, Malta;

“Terms and Conditions” – these terms and conditions;

“Ticket” – a valid ticket for the Festival purchased from an authorised ticket agent;

“Website” – www.lostandfoundfestival.com;

“Wristband” – a valid wristband for which You have exchanged for a Ticket and which permits you admission to the Festival;

“You” – the holder of the Ticket and “Your” and “Yourself shall be read accordingly;

2.              Incorporation of Terms and Conditions

2.1            These Terms and Conditions incorporate, and should be read in accordance with, the Festival terms and conditions (which are available on the Website) and the terms and conditions of the authorised ticket agent from which You purchased Your Ticket, copies of which are available upon request from the relevant authorised ticket agent. In the event of any inconsistency between these Terms and Conditions, the Festival terms and conditions and the terms and conditions of the relevant authorised ticket agent, these Terms and Conditions shall prevail.

2.2            All Tickets are sold subject to these Terms and Conditions and the Festival terms and conditions. Please read these Terms and Conditions and the Festival terms and conditions carefully prior to purchase and raise any queries with the Promoter prior to purchase.

2.3            These Terms and Conditions are subject to change from time to time without notice and in our sole discretion. We will notify You of amendments to these terms and conditions by posting them to our Website or to the website of our authorised ticket agents.

2.4            By purchasing and/or using a Ticket You confirm:

(a)             that You have read these Terms and Conditions and agree and accept to be bound by them;

(b)             You are over 18 years of age.

2.5        You will also be subject to the terms and conditions of the Operator which can be found at http://www.captainmorgan.com.mt/conditions-of-carriage?l=1

3.              Tickets

3.1            You must have a Wristband and a Ticket to attend a Boat Party.  Wristbands and Tickets will be checked at the harbour prior to You boarding the Boat.  If You do not have a Wristband and a Ticket you will not be permitted to board the Boat.

3.2            Tickets for the Boat Parties are non-transferable.  In addition, You cannot use Your Ticket to attend a different Boat Party to the Boat Party to which your Ticket relates.  Each Ticket details the name of the registered Ticket holder (or if You have purchased multiple Tickets, the name of the person who purchased the Ticket(s)) and details of the Boat Party to which Your Ticket relates.

3.3            Upon arrival at the harbour, You must present a Ticket and photographic proof of identity and age (a valid passport or drivers license) in order to board the Boat.  If someone purchased a Ticket on Your behalf, You must present a photocopy of the purchaser’s identity (a valid passport or drivers license), the card the Ticket was purchased on and a letter of authority from the purchaser confirming they purchased the Ticket on your behalf.

3.4            The Boat Parties are strictly for persons aged 18 or over and all Ticket holders must be 18 years of age or over at the time of purchase of the Ticket. Admission to a Boat Party shall be refused to any Ticket holder where the Promoter or its representatives or agents have any doubt whatsoever as to the age or identity of the Ticket holder.

3.5            Only Tickets purchased from the Promoter’s authorised agents shall be considered valid. Tickets bought from other sources will be refused admission without refund.

3.6            It is Your responsibility to ensure that all information You provide is accurate. You must check Your Ticket immediately upon receipt to ensure all names and other information are correct as mistakes cannot always be rectified after purchase.

3.7            The Ticket is personal to the named Ticket holder but does not give You any proprietary rights and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. The Promoter reserves the right to refuse Your purchase and/or revoke Your Ticket at any time and for any reason whatsoever.

3.8            Price and availability information is subject to change without notice. You will be advised of the price and availability of Tickets at the time of purchase.

3.9            Tickets are non-returnable and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions.

3.10         You are solely responsible for the safe-keeping of Your Ticket and the Promoter is not responsible for any Ticket that is lost, stolen, damaged or destroyed.  In the event You require a duplicate Ticket, You must contact the authorised agent through which you purchased the Ticket and their terms and conditions shall apply. The Promoter is not responsible for issuing duplicate Tickets.

3.11         Tickets are barcoded.  Each barcode is unique and only allows one entry to the Boat Party to which Your Ticket relates.

3.12         Tickets may not be sold or transferred to another person; or used by any person for promotional purposes, including as a prize or other reward in a competition or lottery or as part of a hospitality package, except with the prior written permission of the Promoter.

3.13         Where a Ticket has been obtained by a person in breach of clause 3.12, the Promoter’s obligations in relation to the Ticket will immediately cease and the Ticket shall be void. In particular, any person presenting the Ticket will be refused entrance to the Boat Party and the Promoter shall have no obligation to refund any of the monies paid for the Ticket.

3.14         Access Requirements and Disabilities: If You have any medical problem or disability which may affect Your access on a Boat You must contact the authorised ticket agent from whom You are purchasing your Tickets with details prior to purchase. They can then liaise with Us and advise You as to the suitability of the Boat Parties and Boats taking into account Your special requirements.  They may require You to produce a doctor’s certificate certifying that You are fit to attend a Boat Party. Acting reasonably, if We are unable to properly accommodate the needs of the person(s) concerned, we will advise You accordingly (through the authorised ticket agent) and you will not be able to purchase a Ticket. If You did not give us full details at the time of purchase, we reserve the right to refuse you admission to the Boat Party with no right to refund.

4.              Amendments, Cancellations & Refunds

4.1            Please note that all Tickets are non-refundable and in the event you cannot or no longer wish to attend the Boat Party, or you wish to cancel your Ticket for any other reason, you shall not be entitled to a refund from Us.

4.2            Tickets are sold subject to the Promoter’s right to alter or vary the published Boat Party programme which may result in changes including but not limited to, the artist and performer line-up, playing times, Boat or any other aspect of the Boat Party, and the Promoter reserves all rights in this regard. Any published start times of a Boat Party are estimates only and are subject to change. The Promoter shall not be liable for any change of a published start time.

4.3            It is Your responsibility to make appropriate arrangements to ensure that You arrive at the harbour in sufficient time prior to the departure of the Boat and to ensure that You are able to stay until the end of the Boat Party if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of a Boat Party not running to the precise advertised times.

4.4            In the event of a cancellation, postponement or Significant Change (as defined in clause 4.5) of the Boat Party to which Your Ticket relates, You will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom You purchased the Ticket.

4.5            A “Significant Change” is a change which, in the Promoter’s reasonable opinion, makes the Boat Party materially different to the Boat Party which purchasers of the Ticket reasonably expected at the time of purchase. Changes to performance times, Boats, performers and artists shall not be considered a Significant Change. A Significant Change is judged by reference overall theme of the Boat Party rather than the individual act(s) scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist or performer will not entitle You to a refund.

4.6            In no circumstances shall the Promoter have any liability (including without limitation, any liability to refund any monies paid for a Ticket) for any cancellation, postponement or alteration to the Boat Party as a result of circumstances beyond the control of the Promoter or its suppliers (including the Operator) (Force Majeure) – see clause 6 for further information.

4.7            The Promoter will not have any liability for refunds or compensation relating to any personal arrangements including travel, subsistence and accommodation in relation to the Boat Party which have been arranged by You and are made at Your own risk.

4.8            In order to claim Your refund please contact the authorised ticket agent from which You purchased Your Ticket in writing within 28 days of Your return and refer to their terms and conditions. You must follow all instructions within their terms and conditions, in particular those relating to timeframes, as failure to do so may affect your right to a refund.  Refunds will only be made to the person who purchased the Tickets.

4.9            It is Your responsibility to check that the departure harbour has not been changed and/or that the Boat Party has not been cancelled, subject to a change of time, postponed or subject to a Significant Change.  Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable on the Website and/or via social media and/or via the authorised ticket agent through which You purchased a Ticket. Changes to the departure harbour will be notified to customers by notices at the original departure harbour.  Customers are advised that the Promoter may not always give notice of any cancellation, postponement or a Significant Change due to the circumstances involved and We cannot accept liability for this.

4.10         In no circumstances shall any refund be given where You are able to and choose to attend a postponed Boat Party.

5.              The Boat Party

5.1            Boarding commences 90 minutes prior to departure.  Please arrive at the harbour 90 minutes prior to the departure time so as to not miss your booking.  No refunds will be made to late comers.

5.2            The Promoter, its representatives, agents, subcontractors, or any authorised person at a Boat Party (including but not limited to the Operator’s security team) reserves the right to refuse You admission to the Boat Party without any liability for refunds or compensation, for any reason whatsoever, including but not limited to: health and safety, anti social behaviour or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Boat Party; if You use threatening, abusive or insulting words or mannerisms; if You are found to be selling goods and/or trading at the Boat Party; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms and Conditions; if You are found to be carrying any Prohibited Item; if You refuse to comply with the Promoter’s or Operator’s security searches.

5.3            The Operator and/or the Promoter and each of their respective employees, agents and representatives have the right to conduct security searches from time to and refuse You admission to a Boat Party without any liability for refunds or compensation, should You refuse to comply with such security searches.

5.4            The Operator and/or the Promoter and each of their respective employees, agents and representatives have the right to confiscate any item, without liability, which in their reasonable opinion may cause danger or disruption to any other persons at the Boat Party (including but not limited to) animals; laser pens; fireworks; firecrackers; Your own food and drink; bottles; cans; glass containers; items which may be regarded as weapons; illegal substances, legal highs or any other item which in the reasonable opinion of the Operator or its agents may cause harm or disturbance to either You or the other guests (“Prohibited Items“). Anyone found in possession of illegal substances or contraband goods (including but not limited to any Prohibited Item) will be refused admission to the Boat Party and may also be liable for prosecution. Any items found that may be used in an illegal or offensive manner will be confiscated, regardless of whether or not the item itself is illegal.

5.5            You cannot bring any video or audio recording equipment or any camera which is over 35mm or with a detachable lens on to a Boat. You will not be allowed to board a Boat if You bring equipment that, at the discretion of our security/staff, infringes on these rules.

5.6            Strictly no trading or other commercial activity by any Ticket holder (including photography or filming for a commercial purpose) will be allowed at a Boat Party without the Promoter’s prior written consent.  If You are found to be selling any items (whether Prohibited Items or not) and/or trading at a Boat Party you will be reported to the local police and may be ejected from the Festival.  If You are ejected from the Festival in accordance with this clause, You shall not be entitled to a refund in any circumstances.

5.7            By purchasing a Ticket, You consent to being filmed, photographed and recorded for television, radio, webcast and other public broadcast in any medium and/or for any video or DVD as part of the audience and/or by onsite CCTV cameras and recordings for security purposes, the copyright to which shall be owned by the Promoter or its contractors without payment or compensation.

5.8            The Operator and/or the Promoter may prosecute You if You cause damage to any Boat and/or any infrastructure around a Boat, or cause harm to any other person at a Boat Party.

5.9            If before or during the Boat Party You have a complaint in relation to any aspect of the Boat Party please contact Us or a member of staff on the Boat to enable Us to resolve Your complaint promptly since complaints are very difficult to deal with after the Boat Party. Failure to notify Us of a complaint at the time will affect our ability to investigate and resolve the complaint and any subsequent rights You might have under these Terms and Conditions (and those of the authorised agent through which you purchased Your Ticket). If Your complaint doesn’t get resolved to Your satisfaction following the Boat Party and You wish to pursue Your complaint, please contact the authorised ticket agent through which Your Ticket was purchased in writing and within 28 days of Your return and follow the complaints procedure outlined in their terms and conditions.

5.10         Licensed bars are operated on the Boats and You must be 18 or over to purchase alcohol at the Boat Party. Please be aware that if we think that You look 25 years or younger You may be asked to provide proof of identification and if You are unable to do so You will not be served alcohol.  You are not permitted to bring your own food and/or drinks on board any Boat and You will be searched for alcohol before boarding. Drinks tokens are available to purchase on the Boat which are redeemable at the bar.

5.11         WARNING: Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances.

5.12         When on board a Boat, You must at all times, comply with any and all instructions given to You by the Operator and its staff, observe and comply with safety advice and signage on the Boat and the safety advice, rules and regulations of the Operator.

5.13         Anti-social behaviour and illegal activities, including but not limited to the use, supply and/or possession of illegal substances and/or legal highs, are strictly prohibited at the Boat Parties and You will be refused entry to a Boat Party without refund and will be reported to the local police. In the event that You have been refused entry to a Boat Party for any reason whatsoever our liability to You will cease.  We will have no further obligations to You. No refunds will be made and we will not pay any expenses or costs incurred as a result of you being refused entry to the Boat Party. You may also be required to pay for loss and/or damage caused by your actions. You agree to indemnify Us for any claims (including legal costs) subsequently made against Us as a result of your actions together with all costs We incur in pursuing any claim against You. We cannot be held responsible for the actions or behaviour of other guests or individuals at a Boat Party.

5.14         The Promoter reserves the right to implement any restrictions/conditions deemed necessary before and during the Boat Party to ensure the safe management of the Boat Party.

6.              Our Liability

6.1            The Boats are operated solely by the Operator and We have no responsibility for or any control over any Boat.  The Promoter does not accept any liability in relation to the provision (or non-provision) of a Boat Party. We shall not be liable for the acts or omissions of the Operator; or for any personal injury suffered at a Boat Party (unless due to the negligent act or omissions of the Promoter); or for any loss, theft or damage to Your property at a Boat Party (unless due to the negligent act or omissions of the Promoter). The Operator provides its services in accordance with its own terms and conditions.  Some of these terms and conditions may limit or exclude their liability to You.  If you have any complaints or claims as a result of any injury or for any loss, theft or damage to Your property at a Boat Party, you must send these directly to the Operator.

6.2            The Boat remains under the complete control of the Operator prior to, during and following a Boat Party.  If for weather, tide or other reasons the Operator considers it necessary to vary or cancel a Boat Party, its decision is final.

6.3            You accept that there is a heightened level of risk associated with boat parties and You accept personal responsibility for this.

6.4            We, our servants, agents or representatives shall not in any circumstances be responsible or pay You any compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

(a)             the act(s) and/or omission(s) of the person(s) affected;

(b)             the act(s) and/or omission(s) of a third party unconnected with the provision of a Boat Party and which were unforeseeable or unavoidable; or

(c)             in any circumstances where there is no breach of a legal duty of care owed by Us or any of our servants, agents or representatives;

(d)             in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach;

(e)             to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions;

(f)              unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or

(g)             an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

6.5            We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. For the purposes of these Terms and Conditions, Force Majeure can include, but is not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, wind, rain, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

6.6            We shall not be liable to You for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Boat Party and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.

6.7            The Promoter will not have any liability to You whatsoever for loss or expenses incurred in connection with the Boat Party or any cancellation of the Boat Party, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Boat Party or the cancellation of the Boat Party.

6.8            You are expected to have appropriate insurance in place to cover any loss, damage or theft to Your personal possessions or property as well as travel insurance where You have purchased the Ticket with additional travel arrangements. You are advised to claim on this insurance policy in the event of any loss or damage and We will not accept any responsibility for anything which would otherwise be covered by such travel insurance.

6.9            Nothing in these Terms and Conditions shall exclude or purport to exclude liability for death or personal injury as a result of our negligence, or for fraud or fraudulent misrepresentation.

7.              Governing Law & Jurisdiction

These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

CASTLE RAVE TERMS AND CONDITIONS

THE POSSESSION OF A TICKET CONSTITUTES AN ACCEPTANCE BY THE HOLDER OF THE TERMS AND CONDITIONS BELOW

1.              Definitions

In these Terms & Conditions all references to:

“Boat” – any boat used for the purposes of a boat party and “boats” shall be construed accordingly;

“Boat Party” – a boat party operated by Captain Morgan Cruises Limited of Dolphin Court, Tigne Sea Front, Sliema, SLM 3012 (registered number C4151) for the purposes of the Festival and “Boat Parties” shall be construed accordingly;

“Castle Rave” – a castle rave held for the purposes of the Festival and “Castle Raves” shall be construed accordingly

“Festival” – Lost & Found, Malta;

“Festival Venue” – any venue at which an event takes place for the purposes of the Festival, excluding any Boat;

“Force Majeure” – shall have the meaning given to it in clause 6.3;

“Prohibited Items” – shall have the meaning given to it in clause 5.3;

“Promoter”, “Us” or “We” – Lost & Found Malta Limited, registered in Malta with company number C69127 whose registered office address is 44 Fresh Court, Triq Il-Lampara, Bahar Ic-Caghaq, Naxxar, Malta;

“Terms and Conditions” – these terms and conditions;

“Ticket” – a valid ticket for the Festival purchased from an authorised ticket agent;

“Website” – www.lostandfoundfestival.com;

“Wristband” – a valid wristband for which You have exchanged for a Ticket and which permits you admission to the Festival;

“You” – the holder of the Ticket and “Your” and “Yourself shall be read accordingly;

2.              Incorporation of Terms and Conditions

2.1            These Terms and Conditions incorporate, and should be read in accordance with, the Festival terms and conditions (which are available on the Website) and the terms and conditions of the authorised ticket agent from which You purchased Your Ticket, copies of which are available upon request from the relevant authorised ticket agent. In the event of any inconsistency between these Terms and Conditions, the Festival terms and conditions and the terms and conditions of the relevant authorised ticket agent, these Terms and Conditions shall prevail.

2.2            All Tickets are sold subject to these Terms and Conditions and the Festival terms and conditions. Please read these Terms and Conditions and the Festival terms and conditions carefully prior to purchase and raise any queries with the Promoter prior to purchase.

2.3            These Terms and Conditions are subject to change from time to time without notice and in our sole discretion. We will notify You of amendments to these terms and conditions by posting them to our Website or to the website of our authorised ticket agents.

2.4            By purchasing and/or using a Ticket You confirm:

(a)             that You have read these Terms and Conditions and agree and accept to be bound by them;

(b)             You are over 18 years of age.

3.              Tickets

3.1            You must have a Wristband and a Ticket to attend a Castle Rave.  Wristbands and Tickets will be checked at the Castle Site prior to You gaining entrance to the Castle Rave.  If You do not have a Wristband and a Ticket you will not be permitted to attend the Castle Rave.

3.2            Tickets for the Castle Raves are non-transferable.  In addition, You cannot use Your Ticket to attend a different Castle Rave to the Castle Rave to which your Ticket relates.  Each Ticket details the name of the registered Ticket holder (or if You have purchased multiple Tickets, the name of the person who purchased the Ticket(s)) and details of the Castle Rave to which Your Ticket relates.

3.3            Upon arrival at the Castle Site, You must present a Ticket and photographic proof of identity and age (a valid passport or drivers license) in order to gain entrance to the Castle Rave.  If someone purchased a Ticket on Your behalf, You must present a photocopy of the purchaser’s identity (a valid passport or drivers license), the card the Ticket was purchased on and a letter of authority from the purchaser confirming they purchased the Ticket on your behalf.

3.4            The Castle Raves are strictly for persons aged 18 or over and all Ticket holders must be 18 years of age or over at the time of purchase of the Ticket. Admission to a Castle Rave shall be refused to any Ticket holder where the Promoter or its representatives or agents have any doubt whatsoever as to the age or identity of the Ticket holder.

3.5            Only Tickets purchased from the Promoter’s authorised agents shall be considered valid. Tickets bought from other sources will be refused admission without refund.

3.6            It is Your responsibility to ensure that all information You provide is accurate. You must check Your Ticket immediately upon receipt to ensure all names and other information are correct as mistakes cannot always be rectified after purchase.

3.7            The Ticket is personal to the named Ticket holder but does not give You any proprietary rights and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. The Promoter reserves the right to refuse Your purchase and/or revoke Your Ticket at any time and for any reason whatsoever.

3.8            Price and availability information is subject to change without notice. You will be advised of the price and availability of Tickets at the time of purchase.

3.9            Tickets are non-returnable and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions.

3.10         You are solely responsible for the safe-keeping of Your Ticket and the Promoter is not responsible for any Ticket that is lost, stolen, damaged or destroyed.  In the event You require a duplicate Ticket, You must contact the authorised agent through which you purchased the Ticket and their terms and conditions shall apply. The Promoter is not responsible for issuing duplicate Tickets.

3.11         Tickets are barcoded.  Each barcode is unique and only allows one entry to the Castle Rave to which Your Ticket relates.

3.12         Tickets may not be sold or transferred to another person; or used by any person for promotional purposes, including as a prize or other reward in a competition or lottery or as part of a hospitality package, except with the prior written permission of the Promoter.

3.13         Where a Ticket has been obtained by a person in breach of clause 3.12, the Promoter’s obligations in relation to the Ticket will immediately cease and the Ticket shall be void. In particular, any person presenting the Ticket will be refused entrance to the Castle Rave and the Promoter shall have no obligation to refund any of the monies paid for the Ticket.

3.14         Access Requirements and Disabilities: If You have any medical problem or disability which may affect Your access at the Castle Site.  You must contact the authorised ticket agent from whom You are purchasing your Tickets with details prior to purchase. They can then liaise with Us and advise You as to the suitability of the Castle Raves and the Castle Site taking into account Your special requirements.  They may require You to produce a doctor’s certificate certifying that You are fit to attend a Castle Rave. Acting reasonably, if We are unable to properly accommodate the needs of the person(s) concerned, we will advise You accordingly (through the authorised ticket agent) and you will not be able to purchase a Ticket. If You did not give us full details at the time of purchase, we reserve the right to refuse you admission to the Castle Rave with no right to refund.

4.              Amendments, Cancellations & Refunds

4.1            Please note that all Tickets are non-refundable and in the event you cannot or no longer wish to attend the Castle Rave, or you wish to cancel your Ticket for any other reason, you shall not be entitled to a refund from Us.

4.2            Tickets are sold subject to the Promoter’s right to alter or vary the published Castle Rave programme which may result in changes including but not limited to, the artist and performer line-up, playing times or any other aspect of the Castle Rave, and the Promoter reserves all rights in this regard. Any published start times of a Castle Rave are estimates only and are subject to change. The Promoter shall not be liable for any change of a published start time.

4.3            It is Your responsibility to make appropriate arrangements to ensure that You arrive at the Castle Site in sufficient time in case the Castle Rave starts early and that You are able to stay until the end of the Castle Rave if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of a Castle Rave not running to the precise advertised times.

4.4            In the event of a cancellation, postponement or Significant Change (as defined in clause 4.5) of the Castle Rave to which Your Ticket relates, You will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom You purchased the Ticket.

4.5            A “Significant Change” is a change which, in the Promoter’s reasonable opinion, makes the Castle Rave materially different to the Castle Rave which purchasers of the Ticket reasonably expected at the time of purchase. Changes to performance times, performers and artists shall not be considered a Significant Change. A Significant Change is judged by reference overall theme of the Castle Rave rather than the individual act(s) scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist or performer will not entitle You to a refund.

4.6            In no circumstances shall the Promoter have any liability (including without limitation, any liability to refund any monies paid for a Ticket) for any cancellation, postponement or alteration to the Castle Rave as a result of circumstances beyond the control of the Promoter or its suppliers (Force Majeure).   For the purposes of these Terms and Conditions, Force Majeure can include, but is not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, wind, rain, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

4.7            The Promoter will not have any liability for refunds or compensation relating to any personal arrangements including travel, subsistence and accommodation in relation to the Castle Rave which have been arranged by You and are made at Your own risk.

4.8            In order to claim Your refund please contact the authorised ticket agent from which You purchased Your Ticket in writing within 28 days of Your return and refer to their terms and conditions. You must follow all instructions within their terms and conditions, in particular those relating to timeframes, as failure to do so may affect your right to a refund.  Refunds will only be made to the person who purchased the Tickets.

4.9            It is Your responsibility to check that the Castle Rave has not been cancelled, subject to a change of time, postponed or subject to a Significant Change.  Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable on the Website and/or via social media and/or at the Castle Site and/or via the authorised ticket agent through which You purchased a Ticket. Customers are advised that the Promoter may not always give notice of any cancellation, postponement or a Significant Change due to the circumstances involved and We cannot accept liability for this.

4.10         In no circumstances shall any refund be given where You are able to and choose to attend a postponed Castle Rave.

5.              Governing Law & Jurisdiction

These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

What they say

“AMP Lost & Found is impossible to define: a true fusion of musical styles which attracts an attractively diverse crowd, who all play their part in making the weekend such an exciting experience.”

The Independent

“The variety of artists and DJs performing is what makes AMP Lost & Found stand out from an arguably crowded schedule of festivals.”

Clash Magazine

“Without a doubt the best weekend of dance music and togetherness I’ve had in forever. AMP Lost & Found take a bow, incredible event with the most wonderful people. Thank you all so much”

Denis Sulta

“AMP Lost & Found is gonna take some beating, it was absolutely ridiculous! One of the best crowds we’ve had the honour of playing to. Thank you.”

Camelphat

“MALTA! I lovessss ya. You were the best crowd.”

Heidi

“One of the best festival experiences we’ve ever had.”

I.D. Magazine

“AMP Lost & Found gets better every year.. Big up my mate Annie Mac for having me!”

Melé

“A diverse but unerringly joyful rave up held on an ancient strip of Maltese coastline. Annie Mac‘s Lost & Found Festival is always a vibe.”

Red Bull Music

“AMP Lost & Found makes a huge change from your standard British festival. No wellies, no rain, no tents,  just the gorgeous Mediterranean sun.”

Glamour Magazine

“Fair play – AMP Lost & Found is a really f*cking good festival. Site is mint, ravers are mint and the music is mint. MINT!”

Eats Everything
Have a drink on us…

 

Sign-up below from 27th February and purchase your ticket before 5th March to receive £10 free drinks credit.

Brighter days, underneath the beaming maltese sun. Let's join together once again.

Register below to be the first in the know on any line-up news, festival updates, and to be in with the chance of winning the ultimate holiday experience: 2 x VIP festival tickets, 2 x castle party tickets, Accommodation for 2 - for 5 nights and €100 drinks credit.

Buy Tickets
Close
OUR PRIVACY PROMISE TO OUR CUSTOMERS

At LOST & FOUND MALTA LIMITED we promise to be clear and transparent when it comes to your data. We’ll let you know how we use your data and ensure that we collect and store it securely. Lost & Found Malta Limited is the business who represent AMP Lost & Found Festival.

Safety and transparency are our priorities

We have to collect and store some data about our customers and subscribers, like your name email address and phone number. We also have to share your data with our trusted partners like Facebook, Mailchimp (Our email and SMS provider) to ensure that we’re able to contact you with festival news and updates.

We promise to collect, process, store and share your data safely and securely. We’ll also make sure that the other businesses we work with are just as careful with your data.

We use data to keep you in the loop!

If you choose to receive further marketing from AMP Lost & Found Festival (The festival ran by Lost and Found Malta Limited) we will let you know when tickets are on sale, or send you the latest festival news or line-up information, via email, SMS, Whatsapp, Facebook, Twitter or other digital marketing platforms. Remember, that you can always opt-out of this at any time by emailing us at [email protected] with the header ‘unsubscribe’.

Finally, Cookies..

We use website cookies to track your web visit. This enables us to customise content and advertising and analyse website traffic. We share information about your use of our site with our trusted social media, advertising and analytics partners. You can find more information about the benefits of cookies in section 10.

 

OUR PRIVACY POLICY IN FULL

  1. INTRODUCTION
  2. HOW WE USE PERSONAL DATA
  3. INFORMATION WE MAY COLLECT ABOUT YOU
  4. INFORMATION WE MAY COLLECT FROM YOUR INDIRECTLY
  5. INFORMATION WE GET FROM THIRD PARTIES
  6. HOW WE USE INFORMATION THAT WE COLLECT ABOUT YOU
  7. WHO WE MIGHT SHARE YOUR INFORMATION WITH
  8. UPDATES TO OUR PRIVACY POLICY
  9. YOUR RIGHTS
  10. COOKIES USED BY OUR SERVICE PROVIDERS AND THEIR BENEFITS
  11. MANAGING COOKIES
  12. OUR DETAILS
  13. DATA PROTECTION OFFICER
  1. INTRODUCTION

We are committed to ensuring the safeguarding of your data and will adhere to our policies outlined below.

1.1 This policy applies where we are acting as a data controller with respect to

the personal data of our website visitors, in other words, where we determine the purposes and means of the processing of that personal data.

1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

Occasionally we will keep you informed about relevant festival news and updates via email, SMS, Social media or other digital marketing platforms. To do this, we will share your data with our trusted partners: Mustard Media (Digital agency) Facebook, Instagram, Twitter, Mailchimp (Email provider), and Text Global (SMS provider) We will never share your data with another third party without your consent. Remember that you can choose to opt out of our updates by emailing [email protected] with the header ‘Unsubscribe’

1.4 In this policy, “we,” “us” and “our” refer to AMP Lost and Found Festival. For more

information about us, see Section 12.

 

2. HOW WE USE PERSONAL DATA

To communicate with you

From time to time we will send festival news and updates to our customers via email or SMS. Please be aware that that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.

To personalise your customer experience

We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience. For example, if you have previously bought a VIP ticket, then we may email you about a VIP package which we think may be of interest to you.

To keep you informed

Occasionally we will keep you informed about relevant festival news and updates via email, SMS, Social media or other digital marketing platforms. To do this, we will share your data with our trusted partners: Mustard Media (Digital agency) Facebook, Instagram, Twitter, Mailchimp (Email provider), and Text Global (SMS provider) We will never share your data with another third party without your consent. Remember that you can choose to opt out of our updates by emailing [email protected] with the header ‘Unsubscribe’

  1. INFORMATION WE MAY COLLECT ABOUT YOU

Newsletters • If you register for one of our newsletters or request any advance information about our Events or services (such as access to pre-registration or early bird tickets), we will collect your name and contact details.

Purchases

If you make a purchase with us (whether for an Event ticket, Event package or any other goods and/or services) we’ll collect any information necessary to provide you with your purchase. For example:

we’ll typically ask for your name, age, email address, account password, date of birth, and payment details so we can process your Event ticket purchase, deliver your ticket and/or your cashless payment wristband to you. We may also request other emergency contact information;

we’ll collect information about any particular requirements you may have in order to gain access to an Event: this may mean providing us with information about your physical health or similarly sensitive information;

if there are circumstances where we need to verify your age for entry to an Event or for fraud prevention and detection, we will ask for proof of identity and age (such as a driver’s licence or passport) We will not store these details.

Competitions and Surveys

  • Every now and again, we might invite you to participate in competitions or surveys. We’ll collect information, so you can participate in these and deliver the prize if you win: this will include details such as your name, age and email address and any other information you provide in connection with your competition entry and/or survey response.

Health and welfare

  • If you ever need to visit one of the health and welfare tents or facilities at AMP Lost & Found Festival, you might need to give certain health or medical information which may be considered sensitive information. Sometimes, these services will be managed by a third party at the Event and not us, in which case we won’t have control or visibility of the information you give, and this Privacy Policy and Cookies Statement won’t apply.

  1. INFORMATION WE COLLECT FROM YOU INDIRECTLY

Communications

  • If you contact us through one of our online forms, or our social media channels, by phone or email, we may keep a copy or record of that correspondence.

IP address and device information

  • We will collect certain technical information about your device visits to our Platform and how you use the Platform. This may include your IP address, geographical location, device details such as your IMEI number, the MAC address of the Device's wireless network interface), browser type, referral source, length of visit, operating system, number of page views and similar information. This information is collected to give the user a more personalised website experience. This information may be collected by a third-party analytics service provider on our behalf and/or may be collected using cookies. For more details about cookies please see the specific section below.

Cashless payment wristbands at AMP Lost & Found Festival

  • Our RFID system will allow you to make cashless payments (such as food and drink) and/or provide you with access (such as entry to the festival or VIP areas). If you use a cashless payment wristband, we may collect certain information about your interactions at, and engagement with, the Event and our event partners. For example, we may know which stands, tents or sponsors you visited and what purchases you made at the Event. We do this to provide you with a more interactive and enhanced festival experience, such as informing you about nearby happy hours or secret parties, by sending you an SMS.

Email Response Information

  • We might collect information about how you react to the emails we send to you, for example, how many times you open the email or if you engage with its content (for instance, by clicking on any links within it).

Social Media and Information you post online and reviews

  • We might collect information relating to any social media posts or comments you share online about our Events that are in the public domain (for instance, if you leave a review about our Event on a third-party social media site like Facebook). If you leave a comment or review on one of our social media official pages (such as through our Facebook, twitter or Instagram accounts), we may use this information to respond to your posts. We are not in control of these third-party platforms and you should refer their privacy notices if you want to know more about how they use the information you share online.
 
  1. INFORMATION WE GET FROM THIRD PARTIES
Ticket agents and service providers
  • We will collect information about you from third parties that we work closely with, so we are able to deliver the goods or services you have requested. For example, we might work with a ticket agent who you have bought a ticket from for the festival. In those circumstances, they might give us your details,

so we can provide you with access to the Events you bought tickets for, or other ancillary services. We might also use third-party companies to manage our payment systems or Platform, they may collect information directly from you on our behalf.

We may also use the data provided from our ticket partners to provide you with relevant festival updates via email, SMS, Facebook, Twitter or other digital marketing platforms. We will only use this data provided that you have consented to further marketing. You can opt out at any time by emailing [email protected] or clicking the opt-out link on the e-mail.

 
Ticketing partner Privacy policy
Ticket Arena Limited https://www.ticketarena.co.uk/help/privacy-policy
Dice FM Limited https://dice.fm/privacy_policy.html
Skiddle Limited https://www.skiddle.com/terms/privacy.php
Streetteam Software Limited TA/ Verve https://verve.co/privacy-policy/
Festicket Limited https://www.festicket.com/privacy-and-cookies/
Choice Holidays Limited https://www.choiceholidays.eu/info/privacy.aspx
 
  1. HOW WE USE INFORMATION THAT WE COLLECT ABOUT YOU

We may use your information for the following purposes:

Service and Operational Purposes

  • to provide you with your Event ticket or any other goods, services and information that you have requested from us;
  • to manage your entry to AMP Lost & Found Festival, including age and identification verification;
  • to provide you customer service and support, deal with enquiries or update you of changes to AMP Lost & Found Festival, or other services;
  • we might contact you by phone to offer assistance if you have entered your contact details on our Platform to purchase our Events but have not completed your purchase;
  • to improve and update our Platform and to make sure that content from our Platform is presented to you in the most effective and optimal manner (please view the specific Cookies section for more information);
  • to carry out aggregated and anonymised research about general engagement with our Events, Platform and other goods and services; and
  • to allow us to monitor access to, and attendance at, AMP Lost & Found Festival for health, safety and security purposes.
 

Marketing Purposes

We will only contact you for marketing purposes if you have opted-in to receive further marketing from us. By opt-in, this means that you have passed on your email to us and have confirmed that you are happy for us to contact you with festival updates and news via Email and our third-party partners: Facebook, Twitter, Text Global, Google and any further digital marketing partners that we work with.

If you have given us your email address but chosen to opt-out of further marketing, then we will only contact you via email and will never contact you via our third-party partners: Facebook, Twitter, Text Global, Google, and any further digital marketing partners that we work with.

If you have opted-in to receiving further festival updates from us, then we will use the following partners below to communicate with you.

We no longer store Facebook custom audiences, Twitter lists or pixel data from previous years festivals within our third party platforms, as we can’t be certain that all of these customers are happy for us to contact them via our third parties. Therefore, if you have attended one of our events in the past and wish to continue to receive further marketing from us then you will need to accept our email invitation to indicate that we are able to contact you via these platforms.

WE MAY SHARE YOUR DATA WITH OUR TRUSTED THIRD PARTIES

Facebook Custom audiences

We may share your email address with Facebook in order to add you to our AMP Lost & Found ‘Custom Audience’ list in Facebook. This means that we are able to send you relevant content ensuring that you will be the first to know about any announcements, news or competitions. Facebook process this data and hold it for a maximum of 48 hours before it is deleted.

We will never share the AMP Lost & Found Custom Audience with any of our partners, other festivals or businesses.

We also use interest based targeting in order to send festival news to those who we believe may be interested. For example, if you are a Female, AGED 18-30, whose ‘likes’ and ‘interests’ include ‘Annie Mac’ ‘Clubbing’ ‘festivals’ and ‘Malta.’ then you’re probably going to receive Facebook content from us! If you see an advert from us and would like to stop us from sending these to you, you can amend your privacy settings to do so. You can find more information on an advert’s targeting by clicking 'Why Am I Seeing This Ad' on any of our adverts, this will then provide you with a breakdown of how and why you have been included within that particular targeting group. You can find the Facebook GDPR privacy policy here > https://www.facebook.com/business/gdpr

Facebook pixels

We add Facebook tracking pixels to the AMP Lost & Found website. This enables Facebook to understand when you have visited the site as well as your behaviour. Facebook is then able to serve you with relevant AMP Lost & Found content based on this information. For Example, if you have visited our site and registered for 2019 AMP Festival updates, Facebook will then be able to send you these relevant updates.

You can choose to opt out of Facebook cookies at any time. When you visit our website, we give you the option to agree/disagree with cookies. In addition, we have provided information on how to disable cookies on your browser below.

Facebook chat bot

You are able to sign-up to our Facebook chat bot on our AMP Lost & Found Festival Facebook page. You are able to unsubscribe from this service at any time, by simply typing ‘unsubscribe’ at any time into the chat bot.

We will not send any promotional material to people who have opted-in to our chat bots without them first accepting the conversation flow.

We may send plain-text messages at our discretion via our chat bot to those who have opted in to the chat-bot.

TWITTER

We may share your email address with Twitter in order to add you to our AMP Lost & Found ‘Audience list’. This means that we are able to send you relevant content ensuring that you will be the first to know about any announcements, news or competitions.

We will never share the AMP Lost & Found Audience List with any of our partners, other festivals or businesses.

We also use interest based targeting in order to send festival news to those who we believe may be interested. For example, if you are a Female, AGED 18-30, whose ‘likes’ and ‘interests’ include ‘Annie Mac’ ‘Clubbing’ ‘festivals’ and ‘Malta.’ then you’re probably going to receive Twitter content from us! If you see an advert from us and would like to stop us from sending these to you, you can amend your privacy settings to do so. You can find the Twitter GDPR policy here > https://gdpr.twitter.com/en.html

TEXT GLOBAL

We may share your name and mobile number with our SMS provider ‘Text Global.’ This enables us to contact you via SMS occasionally. We rarely use SMS marketing and will only contact you if there is anything urgent /important that we need you to know. For example, if you are joining us at AMP Lost & Found Festival and there has been a change to the programming/ updated timings etc. You can opt out of SMS marketing at any time, we will always provide an option for you to opt-out. We will only contact you via SMS if you have agreed to SMS marketing. You can find a link to their privacy policy here http://textglobal.co.uk/privacy-policy

GOOGLE AND YOUTUBE

We use Google Tag Manager to enable us to use Google tracking pixels on the AMP Lost & Found Website. This allows us to send you relevant marketing via Google channels, such as display banners and Youtube, based on your behaviour on the website. For example, if you have registered for AMP 2019 updates, then we will serve you with 2019 updates via banner marketing. You can find the Google GDPR policy here > https://privacy.google.com/businesses/compliance/#?modal_active=none

MAILCHIMP

If you have submitted your email address via our website then we will store this with our trusted email provider Mailchimp whose servers and offices are located in the United States, so your information may be transferred to, stored or processed in the United States. Mailchimp are committed to achieving compliance with the GDPR. You can find more about the Mailchimp GDPR privacy policy here > https://mailchimp.com/legal/privacy/

 

Legal Purposes

  • We may use your information to enable us to enforce our legal rights, and/or to protect the rights, property or safety of our employees and/or other third parties.
  1. WHO WE MIGHT SHARE YOUR INFORMATION WITH

We might share your personal information with:

  • selected third parties that we work with, so we are able put on AMP Lost & Found Festival. For example, when you register to attend the festival, we might need to share your information with third party sub-contractors or service providers that help us to put on our Events (such as venue or security staff);
  • any other third party that you have indicated you are happy for us to share your information with for marketing purposes;
  • advertisers and advertising networks so they can serve relevant adverts to you. This information will only be used in anonymised or aggregated form. For example, we might provide information that 500 men aged under 30 have clicked on a particular advertisement on any given day;
  • prospective sellers or buyers of any business or assets if, we need to disclose information about people who attend our Events or use our products or services;
  • any other third parties where it’s necessary to enforce our legal rights, or to protect the rights, property or safety of our employees or third parties, or where such disclosure is required by law.
  1. UPDATES TO OUR PRIVACY POLICY

Amendments

8.1 We may update this policy from time to time by publishing a new version on our website

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3 We may notify you of changes to this policy by email .

9.YOUR RIGHTS

9.1 You may instruct us to provide you with any personal information we hold about you;

(a) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes. You can do this by emailing us at [email protected] with the header ‘Unsubscribe’

9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10.COOKIES USED BY OUR SERVICE PROVIDERS AND THEIR BENEFITS

The following types of cookies may be in use on our the AMP Lost & Found Festival website:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: Functionality Cookies

These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Category 4: Targeting or Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.The relevant cookies are: Facebook, Twitter, Google analytics and Google tag manager

We use Facebook tracking pixels. This service uses cookies for helping us to measure the effectiveness of our marketing, build custom audiences, understand conversion behaviour and optimize our marketing. You can view the privacy policy of this service provider at https://www.facebook.com/about/privacy/. The relevant cookies are; Functionality and targeting cookies.

We occasionally use Twitter tracking pixels. This service uses cookies for helping us to measure the effectiveness of our marketing, building tailored audiences, understand conversion behaviour and optimize our marketing. You can view the privacy policy of this service provider at https://business.twitter.com/en/help/ads-policies/other-policy-requirements/policies-for-conversion-tracking-and-tailored-audiences.html The relevant cookies are; Functionality and targeting cookies.

We use Google tag manager. This allows us to deploy website tags all in one place. This service uses cookies for helping us to measure the effectiveness of our marketing, building tailored audiences, understand conversion behaviour, optimize our marketing and understand website visits and behaviour. You can view the privacy policy of this service provider at https://policies.google.com/privacy?hl=en-GB&gl=uk

We use Google analytics tracking pixels. This enables us to monitor website activity and understand user behaviour as well as gain insight into our website visitors for examples their location. You can view the privacy policy of this service provider at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

We occasionally use Hot Jar tracking pixels. This enable us to monitor website activity and understand user behaviour. You can view the privacy policy of this service provider at https://www.hotjar.com/legal/policies/privacy

  1. MANAGING COOKIES

11.1 When visiting our website we will give you the option to accept cookies. If you choose not to accept cookies, then we will not track your visit or behaviour on our site.

You can manage cookies in your browser setting and control whether your browser will accept cookies, reject cookies or notify you each time a cookie is sent.

You may elect to reject cookies by adjusting your browser’s settings,but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies.

 

You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

11.2 Blocking all cookies will have a negative impact upon the usability of many websites.

  1. OUR DETAILS

12.1 This website is owned and operated by LOST & FOUND MALTA LIMITED

12.2 We are registered in Office 9 & 10, The Peak Business Centre, Triq il-Kappella tal-Mirakli, Attard, ATD 2691, Malta.

12.3 Our principal place of business is at Office 9 & 10, The Peak Business Centre, Triq il-Kappella tal-Mirakli, Attard, ATD 2691, Malta.

Company No: C69127

VAT MT22239612

12.4 You can contact us:

  1. Data protection officer

13.1 Our data protection officer's contact details are: [email protected] / 01614020224

 

LAST MODIFIED: Jan 2021

   
Travel / Accommodation Buy Tickets